Access and Ownership
How long do I have access to the videos?
All videos are available for a 12-month rental period. After 12 months, your access will expire automatically.
Do I own the videos once I buy them?
No, purchasing a video provides a 12-month rental period for streaming access but does not grant ownership. Videos cannot be downloaded and are intended for personal use only.
Can I download the videos?
No, the videos are for streaming only and cannot be downloaded. However, each video includes a downloadable PDF that you can keep for reference.
Can I share my account with others?
No, purchased access is for personal use only. Sharing login information or materials with others is not permitted.
Pricing and Discounts
How are the videos priced?
Each video is priced at ¥9,000 for 12-month access. A bundle of five core videos, including four downloadable PDFs, is available for ¥42,500, offering savings compared to buying each video separately.
Can I get a discount?
Occasionally, we may offer discounts or promotions. Please note that discounts cannot be applied retroactively to past purchases.
Do you offer discounts for bulk orders from organizations or institutions?
Yes. Organizations or institutions looking to purchase multiple video accesses for teams or clients can contact us directly at contact@jpkcoaching.com for bulk pricing or discounts based on purchase quantity.
Will there be new videos added?
Yes, we may add new videos in the future. Any additional content will be available for purchase separately or in discounted bundles. These additions will not affect the pricing or access to your current content, though future pricing may change based on new content.
Do prices include sales tax?
Yes, all prices include 10% Japanese consumption tax (JCT).
Why are prices listed in Japanese Yen (JPY)?
JPK is based in Japan, so all prices are listed in Japanese Yen (JPY). Payments will be processed in JPY, and your bank or credit card provider will automatically convert the amount into your local currency based on the current exchange rate.
How can I understand the price in my local currency?
For an approximate conversion:
Individual Video Price: ¥9,000 (~$60 USD at an exchange rate of 1 USD = 150 JPY)
Bundle Price (5 Videos + 4 PDFs): ¥42,500 (~$283 USD at an exchange rate of 1 USD = 150 JPY)
The final amount charged may vary slightly depending on your bank’s exchange rate and any applicable fees.
Want real-time conversion rates?
You can use tools like XE Currency Converter (https://www.xe.com/currencyconverter/) to check the latest rates and understand the final cost in your local currency.
Do you provide a qualified invoice and qualified invoice number if required?
Yes, JPK is registered with the Japanese government. You will receive an invoice, and if you require a qualified invoice with a number for sales tax deduction, please email contact@jpkcoaching.com. The qualified invoice will be sent to you separately by email.
Payment and Access
What payment methods do you accept?
We accept the following payment options:
Credit Card: Payments are securely processed via Stripe.
PayPal: For added convenience.
When will I receive access to the videos after purchasing?
Credit Card (Stripe) and PayPal: Access is typically granted immediately upon successful payment.
SEPA (for European customers using Stripe): A short delay may occur during bank transaction processing.
Do you offer refunds if I am not satisfied?
All sales are final, and no refunds are provided due to the nature of digital content and the immediate access granted after purchase.
Are there any other payment options besides credit card?
If you are a trusted customer, it is possible to pay via bank transfer or WISE. Once your payment has been confirmed (usually within 48-72 hours), you will be granted access to your purchase. Please email contact@jpkcoaching.com for more information about this option.
Support and Troubleshooting
How do I get support if I have technical issues?
If you encounter any technical issues with video playback or access, please reach out via email at contact@jpkcoaching.com. We’re happy to assist you.
What if I lose my password?
Click the “Forgot Password” link on the login page. A reset link will be sent to your registered email. Follow the instructions to create a new password.
When can I expect a response to my support request?
We aim to respond to all support requests within 24-48 hours during business days. For requests over weekends or holidays, we’ll respond as soon as possible on the next business day.
Video Playback and Quality
What if the video isn’t working?
Try these troubleshooting steps:
Refresh the page or restart your browser.
Ensure your browser is up to date (Chrome, Firefox, Safari, or Edge).
Clear your browser cache.
What if the streaming quality is poor?
Streaming quality is often related to internet speed. Try the following:
Check your internet speed: A stable connection of at least 5 Mbps is recommended.
Reduce other usage: Temporarily reduce usage on other devices on your network.
Adjust video quality: Lower the resolution (e.g., from HD to SD) for smoother playback on slower connections.
What devices can I use to watch the videos?
You can watch the videos on most modern devices, including computers, tablets, and smartphones. The platform supports major browsers (Chrome, Safari, Firefox, Edge) and can be accessed on iOS and Android devices.
Content and Structure
How are the videos structured?
Each video is a standalone training session, focusing on a specific leadership skill. Each includes a 10-15 minute video, and selected videos include a downloadable PDF with practical exercises or tools.
Can I update my email or personal information?
Yes, you can update your account information, such as your email address, through your profile settings. If you need assistance, feel free to contact us.